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Privacy Policy

This website is owned and operated by Umbrella Family and Child Centres of Hamilton (UFCC). Your privacy is important to us and we will take all precautions possible to ensure that all personal information is kept private.

If you have any questions, concerns or complaints about UFCC’s Privacy Policy, please contact us at (905) 312-9836 or email us.

If your concern or complaint is not resolved to your satisfaction, you can contact our Chief Privacy Officer. You will be asked to provide the following information in writing:

  • Your name, address, email or fax number where we can reach you
  • Nature of your complaint, relevant details and what you would like UFCC to  do
  • The name of any Umbrella staff with whom you have already discussed the issue.

UFCC will investigate to try and resolve your concern.

Our Website Policy

UFCC is committed to protecting the personal information of individuals who visit this website by following responsible information handling practices in keeping with privacy laws. You can access this site’s home page and browse our site without disclosing your personal information.

The only personal information captured through our website is the information you volunteer, such as your email address or mailing address that will enable us to send you requested information. In the case of donations, personal information is collected to facilitate the recording of your gift.

Information Sharing

UFCC does not sell the personal information we collect.

We will not disclose your personal information to anyone else without your prior knowledge or consent, except with agents or contractors of UFCC who perform services for us, when required by a government body or agency, or as permitted by law.

Children’s Privacy

In keeping with our Mission and Vision, UFCC believes in the development of healthy, confident children. For children under 12 years of age, we will obtain permission or a parent or legal guardian to collect and use personally identifiable information about a child.

Confidentiality / Security

UFCC maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you.

Privacy Questions

You have the right to access your personal information in our files and to update or remove that information as necessary, subject to any legal restrictions. If you are aware of any inaccuracy or changes in the personal information which we hold about you, please contact Umbrella staff by calling (905) 312-9836 or emailing


As with most sites, certain non-personal information is recorded by the standard operation of our servers (“cookie” technology). Such information is used to provide an enhanced online experience, and may include:

  • The name of the ISP from which you access the Internet
  • The date and time you accessed the site
  • The Internet address of the website from which you enter our site and where you go after you leave our site

This information is used to measure and monitor the use of our site and to improve its content. The “Cookie Technology” does not personally identify you or extract any information from your computer. Data that would personally identify you is known only when voluntarily submitted.

Online Legal Policy

This site was created to be informative. Accordingly, we will permit you to download or photocopy material displayed on this site for your non-commercial personal use. Any content or graphics extracted from the site must prominently display copyright and other proprietary notices.

Terms and Conditions

This site is owned by UFCC. Any images, graphics, multimedia or content is copyrighted by UFCC and may only be used in the manner provided for in these Terms and Conditions. In addition, the site contains names, logos, trademarks, service marks and other intellectual property, which are the property of UFCC and may not be used for any purpose without the express written consent of UFCC.


The UFCC website may contain links to other websites. UFCC is not responsible for the privacy practices of those other websites nor do we endorse the materials presented on websites that are not owned and operated by UFCC. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.


The terms and conditions outlined throughout this Privacy Policy are interpreted in accordance with and governed by the laws of the Province of Ontario (without applying the province’s conflict-of-law principles). If any provision of this agreement is unlawful, void, or unenforceable, it will not affect the validity and enforceability of any remaining provisions. This statement sets forth the entire agreement regarding all of the matters discussed in this statement.

Updating of Privacy Policy

By law, these terms and conditions may change at any time. You will be required to comply with such revisions and therefore should periodically visit this section to review the current terms and conditions to which you are bound. However, we think it is much more exciting to periodically visit this site. The information available at will keep you informed about UFCC and our activities.

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Umbrella Family and Child Centres of Hamilton - Serving Hamlton for over 30 years

1550 Upper James St Unit # 302
Hamilton, Ontario L9B 2L6

(905) 312-9836

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